This website (https://www.monsteraflowers.com.au/ ) is owned and operated by Monstera Flowers. By accessing, using, or browsing this website the user agrees to be bound by these terms and conditions, the Privacy Policy, and all other terms contained on this website. If you do not accept the Terms cease using this website.
We reserve the right to amend the Terms from time to time.
Contract of Sale
A contract for the sale and purchase of goods will only be formed with you if we, accept an order for goods. Unless we notify you prior in writing, acceptance of your order occurs when we:
A. Have received your full contact details including your full name, email address, phone number, billing address, recipient’s full name, delivery address, and delivery date;
B. Debit your form of payment to process your order; and
C. contact you, by email (or otherwise), confirming your order.
2) You can place an order on the website or by calling our studio at +61 402 947 048 to place a customized order that cannot be facilitated through our online shopping cart.
3) To secure your order we require full payment of the purchase price via Visa, MasterCard, American Express, Discover, or PayPal for online orders as well as cash or check for in-store purchases. Orders will not be processed until payment has been successfully processed and we have your full contact details.
Delivery
1) If the address at which the floral products are to be delivered (the “Delivery Address”) is located in an area in which we are unable to deliver due to any reason we will contact you to re-arrange an alternative delivery address or time. We will require the alternative delivery address at least 24 hours before the Delivery Date to process the order.
2) For high volume holidays such as Mother’s Day, Valentine’s Day, etc. it is mandatory to select one of the following options
a. Leave at the front door
b. Leave at reception
c. Leave at the back door
d. Leave with neighbor
e. or Do not leave (this will incur a next-business-day re-delivery fee)
3) All charges for delivery, postage, and handling are specified at checkout or otherwise notified before acceptance of an order.
4) Deliveries will not be made on Sundays or public holidays unless otherwise agreed upon by all parties involved.
5) We will deliver the goods to the Delivery Address specified during the checkout process. We take no responsibility if you provide an incorrect Delivery Address. If an incorrect Delivery Address is provided and you request that the flowers be delivered to another address after delivery has incurred you will need to pay for the product and delivery fee in full before re-delivery if reproduction is required.
6) It is your responsibility to ensure that someone is present to accept delivery.
We take no responsibility if no one is present at the Delivery Address to accept delivery on the delivery date specified during checkout. If the recipient is not present at the Delivery Address the flowers will be left at the Delivery Address unless, in the courier’s opinion, it would not be safe to do so, in which case:
a. the flowers will be returned to the point of dispatch and stored appropriately;
b. You will be contacted and advised that the flowers were not able to be delivered; and
c. If the same bunch of flowers is to be re-delivered you will need to pay for another delivery based on the location; or
d. If the bunch of flowers requires re-production, you will need to pay for the product in full before re-delivery.
Product
1) Subject to the availability of flowers, we will endeavor to supply products that match the images and descriptions provided on the website.
2) You acknowledge that minor variations between the images and descriptions provided on the website and the goods delivered may occur.
3) You acknowledge that some flowers are seasonal, some flowers may be of different value, and some flowers may not be available for delivery in certain areas. Our skilled designers will substitute any unavailable flowers for those of a similar appearance and value, and you agree not to hold us responsible for any such variations. Where non-floral items are selected (such as chocolates, balloons, toys, etc.), and are not available, we will do our best to contact you of the substitution options of equal or greater value.
Guarantee
1) If there are any serious quality issues with the fresh floral product within 24 hours of delivery we will replace the flowers and deliver them to the Delivery Address, at no additional cost to you the sender, provided that the recipient:
a. Followed the “Longevity Tips”;
b. Call our studio as soon as reasonably practicable to notify us of such damage; and
c. Email digital photos of the issue to info@monsteraflowers.com.au or return the entire arrangement to our studio within the guaranteed time frame.
2) If by the clause above we provide you with a replacement arrangement then, subject to any statutory rights you may have which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you.
Cancellation and change
1) Under our cancellation policy, we will refund 100% of the purchase price paid if you cancel an order by calling our studio at +61 402 947 048 or emailing us at info@monsteraflowers.com.au at least 48 hours before the Delivery Date. Orders of which are not subject to refund included but are not limited to:
a. Weddings and Special Event floral
b. Fresh floral orders that require special order or product
c. Customized/Special Order everlasting arrangements, if already created
2) We reserve the right to not accept changes to orders for delivery on special calendar events, including but not limited to Thanksgiving, Valentine’s Day, or Mother’s Day.
3) We may reject an order, for example, we are unable to arrange delivery to your delivery address. In that case, we will notify you as soon as possible and will refund any amounts paid by you in respect of those goods.
If because of any fact, circumstance, matter, or thing beyond our reasonable control, including but not limited to war, strike, riot, the act of God (such as flooding, snow, etc.), we are unable to perform any obligation under this agreement, we are relieved of that obligation to the extent that we are so unable to perform and are not be liable to you in respect of such inability.
Warnings
1) Flowers and foliage are not for human or animal consumption and we cannot be held liable for any damages incurred as a consequence of consumption.
2) You must advise us when placing the order for flowers if the Recipient has any allergies to particular types of flowers. If you do not do so then we will not be able to take any allergies into account when supplying the products.
3) We do not accept responsibility for:
a. Any use of this website which is illegal or prohibited by laws that apply to you;
b. Any interference or damage to your own computer which arises in connection with your use of this website;
c. Losses you may sustain due to unauthorized access to or alteration of your transmissions or data or information contained on your computer or this website; or
d. Malfunctions to computers, hardware, or software, or for other errors, failures, or delays in computer transmissions or network connections or lost, late, illegible, incomplete, or misdirected information.
Linked websites
This website may contain third-party links to other websites, including websites operated by third parties. We are not responsible for the content or privacy practices associated with linked websites or third-party advertisements that might incur as a result.
Website Information
This website, and the information which it contains, is the property of Monstera Flowers and its affiliates and is protected from unauthorized copying and dissemination by international conventions and other intellectual property laws. By way of example only, you may not copy and use any information from the site without the written permission of all parties involved, for any means.
Privacy Policy
This policy covers how Monstera Flowers, treats personal information that the Company collects and receives, including information related to your past use of Monstera Flowers. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.
Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party unless legally required to do so to Australian authorities. Clients have the right to request sight of, and copies of any of their Client Records we keep. Where appropriate, we shall issue Clients with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties.
We disclose personal information only to those of our employees and contractors that
(i) Need to know that information to process it on our behalf or
(ii) to provide services available at our website, and
(iii) That has agreed not to disclose it to others. By using the Monstera Flowers website, you consent to the transfer of such information to them. Other than to its employees, contractors, and affiliated organizations, as described above, we disclose personal information only when required to do so by law.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. If you are a registered user of Monstera Flowers and have supplied your email address, we may occasionally send you an email to tell you about new features, or just keep you up to date with what’s going on with us and our products.
We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of personal information. Any emails sent by us will only be in connection with the provision of agreed services and products.
Contact
Please feel free to contact us if you have any questions about our Privacy Policy or the information practices of the site. You may contact us at:
Monstera Flowers
46 Ferguson St, Williamstown VIC 3016
ABN: 28739606917
Phone: +61 402 947 048
Email: info@monsteraflowers.com.au
Website: monsteraflowers.com.au